90% Of our orders are sent out same day and customers usually get them within 2 days. Please make sure some one is available to receive the order as if it has to be signed for. You can choose a delivery address is you like but goods will not be left unsigned for. If no one is at home then a card will be left informing you that a delivery has failed. After card notification and no response the goods will be held at your sorting office or depot We cannot deliver to you if you are not at home..So please check with the depot or nearest post office to see if your goods have been left there. All orders in before 2 pm will be sent out that day. This,however, does not guarantee next day delivery.We cannot guarantee next day as it is out of our control once it leaves our premises. Deliveries are Monday to Friday and no weekend or bank holiday delivery.It can be arranged to send goods out for Saturday delivery but this is an extra charge.
If you decide that something you ordered doesn't fit or isn't exactly what you want, we'll take it back as a return. Just send your unwashed, unused and unworn item to us within 14 days of shipment with a receipt. We'll issue a credit to your credit card. If we believe the product you've returned has been damaged, washed, worn, used or tampered with in anyway we'll send it back to you as soon as possible. Goods must be returned in undamaged packaging. We are not responsible for the return cost of postage to us. This does not apply to underwear which we cannot refund once tried on.If we have sent out wrong items then we will pay cost of return postage but this must not be special delivery or next day by 12 noon or special times.If you are out of the 14 day return time we may and in some cases do charge an administration fee.If it is over month then we charge £5 administrate charges.
Of course if there's a defect, we'll make things right. All our products are covered under our warranty against material and manufacturing defects.. If the company determines that a product has a material or manufacturing defect, we'll repair or replace it. If we find that there is no default or the item has been tampered with or damaged by yourself we will return the product to you. We reserve the right to cancel orders at any time. If we have prices an article wrongly then we can refuse to sell this item and refund you the cost of your purchase.
To return products purchased at cadet U.K follow these simple steps: Note products must be returned to us before we can make a refund or exchange.Please note all damaged goods you have received must be reported to us with 24 hours.Missing items must be reported with 2 days of receipt.In the case of items not being delivered then we must be notified within 30 days.
Pack and seal your return securely, in the original package if possible, and include the purchase documentation along with the reason for returning the goods. Do not write or deface the original packaging or boxes.It must come back to us in the condition you received the goods.
Please note all damages in transit or goods arriving that are damaged must be reported to us with 24 hours. Packages must be returned prepaid. We cannot accept C.O.D. returns. If you don't have the original return documentation, or if you have any other questions about your return, please call our On-line Service Team (see contact us) Pack and seal your return securely and properly addressed. Please note that shipping charges for products returned for credit are not refundable, and CADETS UK can't be responsible for returns lost while in transit to us. There may be a charge for special delivery instructions and for customers who do not wish to use our carrier. The difference in postage with the Post Office may be more expensive. Make sure you include the original documentation sent to you when you purchased the goods. This is very important as we need the e-mail address and cost of the goods. We have thousands of records and it takes too long for us to check your purchase. Do not send items back with expensive overnight carriers. We will not pay for this, use the most economical way you can. Grade 1 condition means in working condition and may have some small repairs You must be 18 or over to buy knifes and multi tools on this site. By purchasing from this site you agree to our terms and conditions. Your statutory rights are not affected. Leder Gris wax must not be used on boots especially Lowa boots. If this is used it will invalidate the warranty.
Too many people are choosing to try and get out of paying the proper carriage by choosing a cheaper option such as for belts or badges. We reserve the right to cancel orders without the correct carriage paid.
Goods sent back without the proper packaging or damaged boxes. Please do not send boots or shoes back with address labels and sellotape stuck to the shoe box. Please wrap the shoe for boot box in a bag or wrapping . If the box is damaged then we cannot sell the footwear. We reserve the right to charge up to £10 for handling and new boxes. If after 14 days we reserve the right to refuse a refund or exchange.